Careers At Legacy Community Health Services

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Microsoft 365 Platform Expert

Department: IT Admin
Location: Houston, TX

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.


Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

 

Job Description

The Microsoft 365 Platform Expert will champion adoption of various Microsoft collaboration tools such as Teams, SharePoint, OneDrive for Business, and OneNote and other engagement platforms such as ServiceNow. This will be achieved through supporting, marketing, and deploying these technologies across the agency. This person will work with employees to understand their collaboration challenges and implement solutions with guidance from IT leadership.

Essential Functions

  • Facilitates / implements Microsoft collaboration solutions within the organization according to defined best practices
  • Establishes Office 365 Collaboration Governance strategy and plans while maximizing value from platform investments
  • Pursues continuous process improvement and seeks ways to gain maximum business value from collaboration tools and automation
  • Embraces Teams and Office 365 as solution platforms and builds strong relationships that encourage platform user adoption
  • Delivers effective presentations and, describes/explains technical concepts to non-technical personnel
  • Demonstrates exceptional customer facing skills and the ability to communicate effectively with all levels of business and technical stakeholders
  • Works both independently and collaboratively with internal customers, as well as partners with broader teams providing the best tools, support and solutions for the organization
  • Understands, interprets and documents business processes and workflows
  • Collaborates with business stakeholders analyzing business practices throughout organization and uses this information to promote digital transformation and process improvements
  • Consults with business process owners to obtain additional information gather and define functional, technical and design requirements
  • Presents innovative and alternate approaches when evaluating the best solution-based business needs
  • Creates proofs-of-concept (POCs) to demonstrate collaboration tools functionality and features according to business needs/requirements
  • Develops and delivers training material and programs for end users
  • Evaluate new and emerging technology and propose use cases for adoption
  • Performs other duties as assigned

Education & Training Requirements

  • Bachelorís degree in business, management, communications, health information technology, or similar discipline or equivalent job experience

Work Experience Requirements

  • 3+ years of deployment & support of collaboration tools, required
  • 2+ years of creating and delivering training material on collaboration/productivity tools, required
  • 5+ years of deployment and support of collaboration tools, preferred
  • 3+ years of authoring and delivering training material on workforce tools to adult learners, preferred
  • 2+ years of persuasive promotion of software products, preferred

Benefits

  • 9 Holiday + 1 Floating Holiday
  • PTO
  • 403b Retirement Plan
  • Medical / Vision / Dental (if eligible)

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