Careers At Legacy Community Health Services

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Patient Access Supervisor

Department: Contact Center Admin
Location: Houston, TX

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Job Description

The Patient Access Supervisor (PAS) will train contact center & front office team membersí appointment scheduling and best practices (EMR optimization).  Serves as the liaison for appointment scheduling with Legacy business partners. Patient Access Supervisor is responsible for all patient communication via the patient portal and the appointment reminder system.   

Essential Functions

  • The Patient Access Supervisor will onboard & train new employees at the Contact Center.
  • S/he will assist in the development of training material and competency checks.
  • The supervisor will be responsible for recording and reporting required data to business partners.
  • The PAS will optimize and report outcomes from vendors (portal & appointment reminder system).
  • The supervisor must embrace the use of technology and be able to optimize technology partners

Education & Training Requirements

High school graduate required

Some college preferred

Work Experience

  • 1-2 years minimum customer service experience, preferably health care
  • Solid verbal and written communication skills required
  • (Spanish/English preferred) along with Excel, Power Point and Visio.


  • 9 Holiday + 1 Floating Holiday
  • PTO
  • 403b Retirement Plan
  • Medical / Vision / Dental (if eligible)

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