Careers At Legacy Community Health Services

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Clerk- Integrated Care Management

Department: Referral Admin
Location: Houston, TX

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Job Description

The Office Clerk- Integrated Care Management will be responsible for interacting with patients in person and on the phone to collect appropriate information for connecting with the right team member, obtain document/collates necessary information, make appointments and/or mail out information.

Essential Functions

  • Manages the phone, answering incoming calls, managing voicemail, routing as appropriate.
  • Manages the team’s email in-box and fax. 
  • Collates and files appropriate documents to ensure timely management.
  • Enters patient information into the appropriate system, EHR or Pharmacy system
  • Responsible for generating reports and documents to support routine workflows to ensure timeliness of care
  • Performs outgoing phone calls for patient outreach, making appointments and reminders for information gathering
  • Demonstrates critical thinking skills to support problem solving to minimize lagging tasks and ensure appropriate client relationships
  • Follows the Legacy guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
  • Maintains strict confidentiality.
  • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the LEGACY Mission.
  • Maintains established Legacy policies, procedures, objectives, quality assurance, safety, environmental and infection control.
  • Implements job responsibilities in a manner that is consistent with the LEGACY Mission and Code of Ethics and supportive of Legacy’s cultural diversity objectives.
  • Supports and adheres to LEGACY Service Guarantee.
  • Performs other related work as required.

Education & Training Requirements

  • High school diploma required

Work Experience

  • Minimum (1) years of customer service experience required, preferably in healthcare


  • 9 Holiday + 1 Floating Holiday
  • PTO
  • 403b Retirement Plan
  • Medical / Vision / Dental (if eligible)

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