Careers At Legacy Community Health Services

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Behavioral Health Rep I, Clinic-Based - Telehealth

Department: Behavioral Health
Location: Houston, TX

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.


Job Description

Provide support to on-site Behavioral Health providers, including all provider types.  Duties include but are not limited to: vitals/rooming patients, managing referrals to providers, screen new patients and existing patients with risk assessments, phone communication between providers and patients.


Education & Training Requirements

  • Obtain vital signs on patients and enter into EHRS in a timely fashion.
  • Screen new patients and schedule appointments. 
  • Obtain collateral information from school, other providers/hospitals as needed. 
  • Translate for monolingual providers, as needed. 
  • Help complete referrals as directed by providers and supervisor. 
  • Make reminder calls for all unconfirmed patients the day before their appointments to ensure compliance. 
  • Answer phones and retrieve any messages left, send phone note to appropriate provider. 
  • Schedule all follow-up appointments at end of clinic visits for all BH providers. 
  • Reschedule patients as needed for patient cancellation or provider cancellation. 
  • Provide data entry, general office duties, and administrative support for BH at clinical site. 
  • Complete Prior authorizations for medications as requested by insurance. 
  • Triage Behavioral Health emergency situations for the clinic, as needed. 
  • Process Injections, Labs, EKGs (for BH Reps who are Medical Assistants). 
  • Assist with Voicemails as requested by team. 
  • Process “In House” medical records requests, like school requested medication administration forms, letters for patients, etc. 
  • Coordinate with BHC or Primary Care Physician (PCP) to schedule patient for psychiatry or traditional therapy appointment. 
  • Manages cash handling and monetary deposits per Legacy procedures and follows cash handling procedures, (applies to School Based locations only.) 
  • Follow agency No Show Procedure. 
  • Travel to other locations for coverage, as needed. 
  • Perform other duties as assigned.


Education and Work Experience

  • Must maintain first aid /CPR.
  • One year certificate from college or technical school; or three to six months related experience preferred.
  • Familiarity with BH preferred.
  • Familiarity with Microsoft Word, Outlook and Excel.
  • Good direct and telephone communication skills.
  • Must be able to work in a team setting



  • 9 Holiday + 1 Floating Holiday
  • PTO
  • 403b Retirement Plan
  • Medical / Vision / Dental (if eligible)

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