Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 17+ clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP, Galena Park ISD and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Job Description

The Care Team Assistant provides both clinical and clerical support. Ensures the provision of quality and compassionate evidence-based care in a Patient Centered Medical Home environment.

Job Requirements

Phone Calls:

1. 1. Accept all phone calls from patients forwarded by the call center/front desk involving a clinical inquiry for the responsible provider
   2. Perform protocol-based triage as appropriate; route phone call in the form of a phone note document in the EHRS to the provider for review and instructions; and return calls to patients as directed by the provider
2. Lab Results:
   1. Place phone calls or create template-based letters, as directed by the provider, in regards to all lab results for delivery to the patient in a timely manner
3. Pre-Visit Planning:
   1. Review the schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient’s visit, ensuring that all lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record; when these documents are not present in the record, it will be the CTA’s responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information
   2. Call patients deemed to be at risk for a “no-show” prior to their appointment as well as new patients establishing care at the clinic to remind them of both the patient’s and the clinic’s responsibilities in a PCMH environment
   3. Arrange interpretation services
   4. Lead daily huddles
4. Medication Management:
   1. Refill prescription medication per the standing order protocol
   2. Perform prior-authorization for medications requiring such
   3. Coordinate financial assistance (along with the social work and financial assistance departments) for patients who cannot afford their medication
5. Forms:
   1. Initiate the completion of all forms for review and final signature by the provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters)
6. Patient communication:
   1. Contact patients who “no-show” an appointment to inquire as to their current status and need for rescheduling, including assessment of barriers (transportation, behavioral, etc.) to care and initiation of appropriate social service referrals
   2. Contact patients at the direction of the provider whom are deemed to be at high-risk for clinical decompensating after an office visit for an acute medical problem, or whom are considered chronically ill/unstable and in need of ongoing monitoring;
7. Referrals:
   1. With the assistance of the Referral Coordination Department, will ensure all referrals have been completed and relevant documents are in the medical record
   2. Complete and deliver clinical summaries for consultants or other service providers to whom we refer;
8. Population management:
   1. Assist the care team in the regular completion of reports that will allow it to assess and manage the health needs of the patient population, such as defined groups of patients (e.g., patients with specific clinical conditions such as hypertension or diabetes, patients needing tests such as mammograms or immunizations)
   2. Assist the care team in recognizing patients who are members of a “vulnerable population” and providing appropriate social service or community-based referrals.

Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to insure a professional, responsible and courteous environment.

Promotes effective working relations and works effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.

Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job–related hazards.

• Attends all required safety education programs.
• Operates assigned equipment and performs all procedures in a safe manner as instructed.
• Maintains work area and equipment in condition required by LCHS standards.
• Demonstrates proper body mechanics in all functions.
• Checks on the patient’s environment and equipment to insure safety. Reports safety concerns promptly to appropriate personnel.

Follows LCHS’s exposure control plans/bloodborne and airborne pathogens.

• Demonstrates knowledge of techniques, procedures and correct use of protective barrier equipment (Universal Precautions).
• Assures a safe environment by instituting appropriate control measures.

Attends annual education programs.

EDUCATION & TRAINING REQUIREMENTS

• High-school level education or equivalency
• Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient setting

WORK EXPERIENCE REQUIREMENTS

• At least 2 years of experience in an ambulatory clinical setting
• Spanish fluency (service location dependent)
• Demonstrated competency with an EHRS system
• Excellent communication skills.
• Excellent customer service skills.
• Ability to multi task in a fast paced environment.
• Above average organizational skills.
• Strong typing and computer skills.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Ability to meet Legacy Community Health’s EPIC proficiency requirements.

Benefits

• As part of values that Healthcare is a Right and not a Privilege, we offer a suite of benefits

• Medical / Vision / Dental (Costs of benefits are based on your yearly salary)
  • Medical visit copays are waived when seeing a Legacy provider.
• 9 Holiday + 1 Floating Holiday
• 403b Retirement Plan
• Bright Horizons Back-up Care
  • As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app– your easy, time-saving solution to managing family care challenges while on the go.
• Paid Time Off (PTO)
  • PTO Exchange benefit

• PTO Exchange will provide you with the option to convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.

  With PTO Exchange, you can convert a portion of your unused PTO into:

  · 403(b) Retirement contributions

  · Student loan payments / Tuition for the employee

  · Leave Sharing donations to fellow employees

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