Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.
Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to >50 clinics in Houston, one in Baytown, 3 in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.
Job Description
The Site Director is responsible for the financial and operational success of all assigned practices in the assigned geographic, specialty or other defined group. The Site Director – Ops ensures the direction and implementation of operating policies and initiatives within the assigned group and is accountable to the Vice President of Operations. The Site Director actively participates and assists practice managers to develop Site-Specific Action Plans, budgets and tactics for assigned practices. They also supervise Operations Managers, if applicable, including coaching, guiding, and assisting them in managing the operations of their assigned office locations. The Site Director will spend designated time in the practice location supporting the work and operations of the clinic to ensure the success of each practice.
Essential Functions
- Oversees operations and service delivery of all practice sites within assigned clinics
- Works with clinics to interview and hire managers and coordinators. Directly supervises and establishes accountabilities, provides performance feedback and conducts annual performance evaluations for mangers, with input for relevant support staff. Provides counsel to managers in disciplinary matters with assistance from HR for disciplinary actions and/or terminations
- Ensures success of physician and mid-level providers in the assigned practices. Collaborates with physicians to support their ability to establish a successful practice
- Reviews operational and financial performance monthly with managers, VP, medical leadership to develop Site-Specific Action Plan. Works with manager to ensure compliance with performance standards
- Coordinates revenue cycle initiatives for implementation in all practices. Reviews point-of-service collections weekly and accounts receivable management monthly with operations manager
- Manages annual budget development for assigned practices and holds the operations manager accountable for adherence to budget and performance objectives
- Maintains routine communication with VP to review operational issues, performance targets and other projects defined by the COO.
- Attends routine operational leadership meetings and problem solves jointly with leadership
- Meets with Physicians regarding financial success of practice and delivers monthly revenue cycle performance
- Collaborates with marketing on strategies for region and works with practice liaison for success
- Develops and revises clinical revenue cycle policies to ensure compliance
- Reads, analyzes, and interprets technical information, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Performs other duties as assigned.
Education & Training Experience Requirements
- Bachelors in business, healthcare or related discipline is required
- Master’s degree, MHA, MBA or equivalent preferred
Work Experience Requirements
- A minimum of three (3) years of recent demonstrated leadership experience managing a clinic’s practice operations
- 10+ years of direct operations management experience may be substituted for academic degree(s)
- A demonstrated ability to work collaboratively with colleagues and staff to create a results-driven team-oriented environment.
- Possesses a track record of developing strong rapport with physicians.
- Intimate knowledge of the day-to-day operations of clinical practice operations
- Financial and analytical expertise in budget development, physician practice productivity, productivity standards, revenue cycle management, provider relations, scheduling and referral tracking management and all other aspects relating to the management of a dynamic and growing practice.
- A demonstrated record of accomplishment in areas such as fiscal management/ cost control; marketing and practice development; strategic planning and human resource management.
- Significant skill in communicating with and relating to providers, including the ability to establish productive and cohesive partnership with providers
- Proven ability to formulate and carry out operational plans for clinical practice operations
- Knowledge of legal issues related to clinical practice operations, employment law and fraud/ abuse rules.
- Knowledge of project planning and ability to coordinate various projects and activities concurrently (multitasking/ prioritizing).
- Ability to navigate ambiguous situations and apply strong leadership skills in problem solving effectively.
- Must be able to manage multiple deadlines and prioritize
- Adept in decision making responsibilities
Benefits
- Medical / Vision / Dental
- 9 Holiday + 1 Floating Holiday
- 403b Retirement Plan
- Paid Time Off (PTO)
PTO Exchange will provide you with the option to convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.
With PTO Exchange, you can convert a portion of your unused PTO into:
- 403(b) Retirement contributions
- Student loan payments / Tuition for the employee
- Leave Sharing donations to fellow employees
