Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to >50 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Job Description

Provide support to on-site Behavioral Health providers, with a focus on Psychiatrists. Duties include but are not limited to vitals/rooming patients, managing referrals to providers, screening new and existing patients with risk assessments, being responsible for patient care management, and phone communication between providers and patients. Assist BH Supervisor with duties as assigned.

Essential Functions

BH Representative II duties are as follows in addition to all duties and assist with coverage for BH Rep I:

• Manage efforts surrounding BI reporting.
• Obtain collateral patient information from school and other providers/hospitals as needed
• Process external referrals in a timely manner.
• Ensure all referrals have been completed and relevant documents are in the medical record, i.e., Neurology, speech therapy, cardiology, etc.
• Review the schedule daily to ensure that all pre-visit preparations have been completed prior to the patient’s visit (i.e., ensuring that all lab and imaging results, consultation reports, care transition details, or significant changes in health status are available in the patient’s medical record. BH Rep II will be responsible for calling the patient, consultants, imaging centers, and hospitals to arrange for timely delivery of said information when these documents are not present in the record)
• Call patients deemed to be at risk for a “no-show” before their appointment
• Coordinate with BHC or Primary Care Physician (PCP) to schedule “urgent” patients for psychiatry or therapy appointment
• Assist with training new hires, including 1-1 shadowing
• Assist with patient complaints when Behavioral Health Supervisor is not available
• Assist with triaging behavioral health emergencies in the clinic as needed, and staff with the appropriately licensed provider and handle per BH policies and procedures.
• Attend required mandatory all-staff meetings.
• Provide data entry, general office duties, and administrative support for BH at the clinical site.
• Cross cover remotely and travel to other locations for coverage, as needed.

· Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

· Promotes effective working relations and works effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.

· Attends all required safety training programs and can describe his/her/their responsibilities related to general safety, department/service safety, and specific job–related hazards.

o Attends all required safety education programs.

o Operates assigned equipment and safely performs all procedures as instructed.

o Maintains work area and equipment in condition required by Legacy standards.

o Demonstrates proper body mechanics in all functions.

o Checks on the patient’s environment and equipment to ensure safety. Reports safety concerns promptly to appropriate personnel.

Required Education, Certifications, Licenses & Training

• High school diploma or equivalent required
• One year certificate from college or technical school preferred; or one year related experience required
• Basic Life Support (BLS) Certification

Required Years of Experience

• One year of Behavioral health or clinical experience required.

Benefits

• Medical / Vision / Dental
• 9 Holiday + 1 Floating Holiday
• 403b Retirement Plan
• Paid Time Off (PTO)
  • PTO Exchange benefit

PTO Exchange will provide you with the option to convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.

With PTO Exchange, you can convert a portion of your unused PTO into:

• 403(b) Retirement contributions
• Student loan payments / Tuition for the employee
• Leave Sharing donations to fellow employees